Privacy Policy

1. Introduction

Welcome to Direct Crib (“Direct Crib”, “we”, “our”, or “us”).

Direct Crib is a property technology platform that connects property providers- such as landlords, property owners, apartment managers, or space owners, with individuals searching for rental spaces.

Your privacy is important to us. This Privacy Policy explains:

• what personal information we collect,
• why we collect it,
• how we use and protect it, and
• the choices and rights you have regarding your data.

By creating an account or using the Direct Crib platform (mobile app, website, or related services), you agree to the practices described in this Privacy Policy.

This policy complies with applicable Nigerian data protection laws, including:

• Nigeria Data Protection Act (NDPA) 2023
• Nigeria Data Protection Regulation (NDPR) 2019

For privacy questions, contact us at: hello@directcrib.com

2. About Direct Crib

Direct Crib is not a real estate agent and does not handle rental payments.

Our role is to:

• connect property owners with prospective renters,
• allow users to list spaces,
• enable search and communication between users and providers,
• support secure transactions through a third-party escrow service.

All payments are processed through an independent escrow provider. Direct Crib does not receive, hold, or control rental funds.

3. Information We Collect

3.1 Information You Provide

When you register or use Direct Crib, we may collect:

Basic Account Information

• Full name
• Email address
• Phone number
• Profile photograph (optional)
• Login credentials

Property Owner / Landlord Verification (KYC)

To build trust and prevent fraud, we may request:

• Government-issued identification
• Proof of ownership or authority to rent the property
• Property documentation or tenancy authorization
• Address verification details
• Bank or identity verification information (where required)

This verification helps ensure that listed properties are legitimate.

Renter Information

Renters may provide:

• Profile details
• Preferred locations
• Budget information
• Communication messages
• Rental enquiries

3.2 Usage Information

We automatically collect certain technical information, including:

• Device type
• IP address
• Browser or app information
• Pages viewed
• Searches made
• Listings interacted with
• Time spent on the platform

This helps us improve user experience and platform performance.

3.3 Communication Data

We collect information when you:

• message another user,
• contact customer support,
• submit complaints or feedback,
• respond to surveys or updates.

Messages may be stored to maintain platform safety and resolve disputes.

4. How We Use Your Information

We use your information for:

Platform Operation

• Create and manage accounts
• Display property listings
• Match renters with available spaces
• Enable communication between users
• Verify property ownership and user identity

Trust & Safety

• Prevent fraud or fake listings
• Perform KYC verification
• Investigate suspicious activity
• Protect users and platform integrity

Platform Improvement

• Understand user behaviour
• Improve search results
• Personalize recommendations
• Develop new features

Communication

• Send service updates
• Provide customer support
• Notify users about bookings or inquiries
• Send optional marketing messages (you can opt out anytime)

5. Payments and Escrow Services

Direct Crib does not process or hold rental payments. All financial transactions are completed through a trusted third-party escrow provider. The escrow provider may collect payment information directly from users according to their own privacy policy. We only receive limited transaction confirmations necessary to operate the platform (for example: payment status).

6. Information Sharing

We do not sell your personal data. We may share information only in the following situations:

With Other Users

Certain details may be visible to facilitate rentals, including:

• profile name
• property listing details
• contact information (where necessary)
• verification status

This allows renters and owners to evaluate each other.

With Service Providers

We may share data with trusted partners who help us operate Direct Crib, such as:

• identity verification providers
• cloud hosting services
• analytics providers
• escrow/payment partners
• customer support tools

These partners are required to protect your information.

Legal Requirements

We may disclose information if required to:

• comply with Nigerian law,
• respond to court orders or regulators,
• prevent fraud or illegal activity,
• enforce our Terms of Service.

7. Legal Basis for Processing Data

We process personal data based on:

• Consent – when you agree to provide information
• Contract Performance – to deliver Direct Crib services
• Legal Obligations – regulatory compliance
• Legitimate Interests – improving platform safety and performance

8. Data Security

We take reasonable technical and organisational measures to protect your information, including:

• encrypted connections,
• restricted staff access,
• secure cloud storage,
• routine system monitoring.

However, no online platform can guarantee absolute security. Users are responsible for keeping login details confidential.

9. Data Retention

We keep personal data only for as long as necessary to:

• operate the platform,
• comply with legal obligations,
• resolve disputes,
• prevent fraud.

You may request deletion of your account at any time.

10. Cookies and Tracking Technologies

Direct Crib uses cookies and similar technologies to keep you logged in, remember preferences, analyse platform usage, and improve performance. You can control cookies through your device or browser settings. Disabling cookies may affect some features.

11. Your Privacy Rights

Under Nigerian data protection laws, you have the right to:

• access your personal data,
• correct inaccurate information,
• request deletion,
• restrict processing,
• withdraw consent,
• object to marketing communications,
• request transfer of your data.

To exercise any of the above rights, contact us at hello@directcrib.com.

12. Third-Party Links and Services

Direct Crib may link to external services, including escrow providers or third-party platforms. We are not responsible for the privacy practices of external websites. Users should review their policies separately.

13. Children’s Privacy

Direct Crib is intended for users aged 18 years and above. We do not knowingly collect personal information from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes occur, users will be notified through:

• email,
• in-app notification, or
• platform announcement.

Continued use of Direct Crib after updates means acceptance of the revised policy. If you do not agree with this policy, please do not use the platform.